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    Marketing Strategy in the Digital Age
    International Institute for Management Development

    Marketing Strategy in the Digital Age

    International Institute for Management Development, Lausanne
    8 weeksDuration
    onlineFormat
    EnglishLanguage
    MarketingTopic

    Available Cohorts

    Choose your preferred start date

    Sep 28 - Nov 22, 2026
    8 weeks · online · Instructor-Led
    Open
    Apr 19 - Jun 13, 2027
    8 weeks · online · Instructor-Led
    Open
    Sep 27 - Nov 21, 2027
    8 weeks · online · Instructor-Led
    Open
    $3,242

    All-inclusive program fee

    About This Program

    Rethink your marketing strategy through the lens of digital In a world of increased digitization, artificial intelligence (AI), and rapidly evolving consumer behavior, few business functions have been as profoundly disrupted as marketing. Beyond tactical adjustments, what are the broader strategic implications of this disruption? How do you seize the opportunities arising from digital technologies to redefine your strategy and change the competitive game? IMD’s Marketing Strategy in the Digital Age program invites you to view marketing strategy and value creation through the lens of digital. You will explore several pathways to redefine the value you bring to customers by transforming products, markets, and the overall customer experience (CX). You will reflect on how customer centricity applies to your own context, and learn how to gain customer insights, develop a content strategy, and engage with your target audience. You will discover how to hypersegment, hypertarget, and apply AI to personalize and optimize key marketing activities. At the end of the program, you will be equipped with the insights and skills to generate a robust marketing strategy that enables you to leapfrog competitors and redefine customer value. You can take this program as a stand-alone course or as part of the IMD Executive Certificate in AI and Digital Business Excellence or the IMD Online Executive Certificate.

    Why International Institute for Management Development?

    IMD runs one of the smallest, most selective executive education portfolios in the world — and that is precisely the point. Based on the shores of Lake Geneva, the school has built its entire identity around a single question: what does it actually take to develop a leader who performs under real pressure? The answer, refined over decades, is a model that combines unusually small cohorts, faculty who consult actively with global corporations, and a Swiss-precision focus on measurable behavioral change.

    Your Profile

    • You are a functional leader, senior sales and marketing executive, commercial manager, or an entrepreneur seeking to understand how marketing is being reshaped in the digital world and how to leverage the latest digital trends to innovate and leapfrog competitors.

    Benefits

    • Redefine customer value - Explore diverse pathways to rethink customer value by using digital to build products and partnerships, reshape the CX, and transform market access.
    • Comprehend customer centricity - Grasp the fundamentals of customer centricity in the context of digital and AI.
    • Gain insights, drive engagement, and apply AI - Become familiar with outside-in and inside-out marketing activities to gain customer insights, and build strong customer connections. Examine best practices of AI in marketing.
    • Craft your digital marketing strategy - Develop a strategic marketing plan tailored to your business, leveraging cutting-edge tools and techniques to stay ahead in today’s competitive landscape.

    What You'll Learn

    • Navigate your specific challenges - Address the real obstacles you’re facing in your organization
    • Translate concepts into action - Move from theory to practical application in your work
    • Maximize your impact - Stay focused on outcomes that matter to your role and goals
    • Maintain momentum - Keep progressing even when priorities compete for your attention
    • Unit 1: Marketing transformation through digital - Learn how digital and AI are transforming marketing, Comprehend a framework mapping five pathways to create value for customers in novel ways
    • Unit 2: Reshaping customer journeys - Deep dive into the key elements of customer experience (CX), Discover how digital has transformed the customer journey, Map your customers’ journey to identify gaps and drop-off points, Apply the seven design principles and associated tools to create a new journey with memorable moments across it
    • Unit 3: Building digital products and partnerships - Learn the components of customer value and how firms combine them in different ways, Examine how to use digital to transform customer value through products and partnerships, Recognize how digital can create value by adding intelligence to products, Explore two ways to integrate products from multiple ecosystem partners, Comprehend the challenges behind product and service integrations
    • Unit 4: Transforming market access - Create a competitive advantage by using digital to reach niche segments and build ecosystems, Identify market segments that you could reach and serve better, Familiarize yourself with the critical success factors for building communities and platforms, Evaluate the challenges behind targeting niche segments and creating ecosystems and find out how to avoid pitfalls
    • Unit 5: Customer centricity and customer insights - Grasp the fundamentals of customer centricity in the context of digital and AI, Learn about the methods of generating unique insights on customer needs through data, Apply the seven channels for generating customer insights to your context
    • Unit 6: New approaches to segmentation - Understand the five steps of the segmentation process, Apply two segmentation methods to your customer base, Understand how data and analytics are changing traditional segmentation to hyper segmentation and hyper targeting, Identify areas where the application of AI and analytics can transform your segmentation
    • Unit 7: Big data and AI in marketing - Understand how big data is impacting marketing and how it is used, Identify optimal metrics for assessing marketing ROI, Differentiate between data-based and intuition-based decision making, Explore AI, its application in marketing, as well as its capabilities and limitations, Examine best practices of AI in marketing
    • Unit 8: Content marketing and customer advocacy - Learn about the strategic role of content marketing and different types of content you can use along the customer journey, Explore how the use of customer advocacy can enhance brand awareness and help to overcome barriers to adoption, Apply a practical five-step model for engaging communities and disseminating messages, Design a content strategy

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