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AI-Driven Marketing and Customer Strategy
Ivey Business School - Western University

AI-Driven Marketing and Customer Strategy

Ivey Business School - Western University, London
3 daysDuration
in-personFormat
EnglishLanguage
MarketingTopic

Next Available Cohort

Choose your preferred start date

Nov 18 - Nov 20, 2026
3 days · in-person · Instructor-Led · Toronto
Open
$3,301

All-inclusive program fee

About This Program

Artificial intelligence is reshaping how organizations understand customers, compete for attention, and make marketing decisions. Many leaders struggle to move beyond experimentation or vendor-driven solutions toward a clear, customer-focused strategy. AI-Driven Marketing and Customer Strategy equips leaders with the frameworks and judgment needed to decide where AI truly creates customer value and where it can undermine trust, differentiation, and long-term performance. The program shows how AI-driven insights translate directly into stronger business results. Participants learn how to use AI to identify high-value customers, improve targeting and conversion, increase customer lifetime value, and allocate marketing resources more effectively. By connecting AI-enabled decision-making to revenue growth, sales effectiveness, and long-term profitability, the program helps leaders move from AI activity to measurable commercial impact. You will learn through a highly interactive mix of real-world cases and applied exercises focused on AI-driven marketing and customer strategy decisions. Rather than tool demonstrations, the program emphasizes strategic judgment to help you prioritize customers, allocate resources, and translate AI-driven insights into actions that drive sales, growth, and customer value. Peer discussion and facilitated debate ensure learning is grounded in real executive challenges.

Why Ivey Business School - Western University?

Ivey built its reputation on a single pedagogical conviction: that real business decisions cannot be learned from a textbook. The school produces more Harvard Business School-style cases than any institution outside of HBS itself, and it deploys that method consistently across everything it offers — including executive education. For a senior professional who wants to be challenged in the room, not lectured at, that distinction matters.

Your Profile

  • Leaders accountable for growth, customer value, and strategic decision-making who need to determine how AI should shape these outcomes.
  • Senior Marketing and Growth Leaders responsible for driving revenue, improving conversion, and increasing customer lifetime value through smarter segmentation, targeting, and personalization.
  • General Managers and Business Unit Leaders accountable for P&L performance who need to understand how AI-enabled marketing and customer strategy translate into sales effectiveness, profitable growth, and competitive advantage.
  • Customer and Experience Leaders seeking to use AI to improve retention, loyalty, and cross-sell, without eroding trust or brand equity.
  • Digital, Data, and Transformation Leaders who must align AI capabilities with commercial strategy and customer outcomes, not just technical execution.
  • Strategy, Innovation, and Commercial Leaders shaping go-to-market strategy, pricing, portfolio decisions, or new growth initiatives where AI-enabled customer insight plays a critical role.
  • Leaders who need to make informed, high-stakes decisions about using AI to drive sales, revenue growth, and customer value, rather than technical specialists focused on model development or tool training.

Benefits

  • Understand how AI is changing customer behaviour and decision-making.
  • Use customer data and AI-enabled insights to inform strategy.
  • Design more effective segmentation, targeting, and positioning strategies.
  • Map and manage digital and AI-enabled customer journeys.
  • Evaluate the opportunities and limitations of AI in marketing.
  • Apply customer insights across the organization.

What You'll Learn

  • Understand how AI is changing customer behaviour and decision-making.
  • Use customer data and AI-enabled insights to inform strategy.
  • Design more effective segmentation, targeting, and positioning strategies.
  • Map and manage digital and AI-enabled customer journeys.
  • Evaluate the opportunities and limitations of AI in marketing.
  • Apply customer insights across the organization.

Frequently Asked Questions

How to Apply

  1. 1

    Check your eligibility

    Review the entry requirements listed on this page. Most executive programs require 8–15 years of professional experience.

  2. 2

    Compare programs

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  3. 3

    Contact the school

    Send a message directly to Ivey Business School - Western University via Gradia to request a brochure or speak with an admissions advisor.

  4. 4

    Prepare your application

    Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

  5. 5

    Submit your application

    Apply directly through Ivey Business School - Western University's official application portal.

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