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AI in Marketing: Creating Customer Value in an AI-Driven Enterprise
Wharton Executive Education

AI in Marketing: Creating Customer Value in an AI-Driven Enterprise

Wharton Executive Education, Philadelphia
HomeDigital TransformationWharton Executive EducationAI in Marketing: Creating Customer Value in an AI-Driven Enterprise
27 daysDuration
hybridFormat
EnglishLanguage
Digital TransformationTopic

Available Cohorts

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Anytime - Self-Paced
online · Self-Paced
Open
Apr 1 - Apr 30, 2027
27 days · hybrid · Instructor-Led · Online | Philadelphia, PA(3 modules)
Open
$9,350

All-inclusive program fee

About This Program

Every firm's purpose is value creation. Marketing is the engine through which that value is realized, and artificial intelligence is transforming how firms deliver and sustain it. Today's leaders must understand how AI reshapes not only marketing, but the entire enterprise – how decisions are made, experiences are designed, and value is delivered. To lead in this new landscape, executives must ensure intelligent technology drives intelligent value creation. AI in Marketing: Creating Customer Value in an AI-Driven Enterprise examines how artificial intelligence elevates every stage of value creation – including insight generation, implementation, and a stronger focus on empirical decision making – driving smarter strategy, stronger customer connections, and measurable business impact. Fueled by insights from the Wharton AI & Analytics Initiative and delivered in a blended format that combines online learning and on-campus collaboration, AI in Marketing: Creating Customer Value in an AI-Driven Enterprise equips executives to lead the next era of intelligent growth. This program's three-part format combines self-paced online, live online, and in-person learning to give participants both flexibility and focus. Each phase builds on the last, creating space to reflect, apply new ideas, and connect insights before the on-campus experience. It reflects a broader pedagogical evolution that recognizes how leaders learn today: through ongoing engagement, practical application, and meaningful connection. By the time participants arrive in Philadelphia, they've tested concepts and sharpened their questions. They're ready for hands-on discussion, collaboration, and planning that turn ideas into action and learning into lasting impact. The program's core curriculum is grounded in current Wharton research, including Wharton's Generative AI Adoption Report, which identifies marketing as the top functional use case for AI across industries. Through sessions led by Wharton faculty and experts from the Wharton AI & Analytics Initiative, participants will explore how AI is changing classic topics like brand strategy and pricing, along with how AI is creating new marketing topics like digital twins and large language model optimization (LLMO). Participants will come away with a deeper understanding of how AI can elevate marketing strategy, performance, and impact across the organization. They'll gain actionable frameworks and real-world applications to strengthen analytical thinking, creative experimentation, and cross-functional leadership.

Why Wharton Executive Education?

When Fortune 500 boards, sovereign wealth funds, and serial founders want their senior teams sharpened on finance, strategy, or leadership, they repeatedly arrive at the same address in West Philadelphia. Wharton's executive programs are built on the same faculty who define the academic disciplines themselves — not practitioners brought in to translate research, but the researchers writing it.

Your Profile

  • Senior marketing and strategy leaders (CMOs, VPs and directors of marketing, heads of customer experience, strategy executives)
  • Executives responsible for driving brand, customer engagement, or marketing transformation strategy
  • Cross-functional executives in product, innovation, technology, finance, and general management who must understand and guide how AI reshapes customer value creation

Benefits

  • Explore how AI transforms every stage of the marketing value chain – from customer insight and segmentation to creative, pricing, and brand strategy
  • Learn to harness generative and analytical AI at a deeper level to synthesize actionable data and build living models such as digital twins
  • Learn how AI-driven frameworks help marketers test, refine, and optimize strategy across the marketing mix
  • Engage directly with top faculty leading the Wharton AI & Analytics Initiative while working alongside global peers and building an invaluable network

What You'll Learn

  • AI and the Customer Experience
  • AI and Search: From SEO to LLMO
  • AI and the Evolving Customer Journey: What’s Next for B2B and B2C
  • AI for Ideation: New Product Development
  • AI and Branding
  • AI for Marketing Research and Insights
  • AI Agents: When Your Customer Is a Bot
  • Using AI to Unlock Growth in a Mature Industry

Frequently Asked Questions

How to Apply

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  4. 4

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