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AI in Marketing: Creating Customer Value in an AI-Driven Enterprise
Wharton Executive Education

AI in Marketing: Creating Customer Value in an AI-Driven Enterprise

Wharton Executive Education, Philadelphia
HomeMarketing & SalesWharton Executive EducationAI in Marketing: Creating Customer Value in an AI-Driven Enterprise
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Anytime - Self-Paced
online · Self-Paced
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$9,350

All-inclusive program fee

About This Program

Every firm’s purpose is value creation. Marketing is the engine through which that value is realized, and artificial intelligence is transforming how firms deliver and sustain it. Today’s leaders must understand how AI reshapes not only marketing, but the entire enterprise — how decisions are made, experiences are designed, and value is delivered. To lead in this new landscape, executives must ensure intelligent technology drives intelligent value creation. AI in Marketing: Creating Customer Value in an AI-Driven Enterprise examines how artificial intelligence elevates every stage of value creation — including insight generation, implementation, and a stronger focus on empirical decision making — driving smarter strategy, stronger customer connections, and measurable business impact.

Why Wharton Executive Education?

When Fortune 500 boards, sovereign wealth funds, and serial founders want their senior teams sharpened on finance, strategy, or leadership, they repeatedly arrive at the same address in West Philadelphia. Wharton's executive programs are built on the same faculty who define the academic disciplines themselves — not practitioners brought in to translate research, but the researchers writing it.

Your Profile

  • Senior marketing and strategy leaders (CMOs, VPs and directors of marketing, heads of customer experience, strategy executives)
  • Executives responsible for driving brand, customer engagement, or marketing transformation strategy
  • Cross-functional executives in product, innovation, technology, finance, and general management who must understand and guide how AI reshapes customer value creation

Benefits

  • The program’s core curriculum is grounded in current Wharton research, including Wharton’s Generative AI Adoption Report, which identifies marketing as the top functional use case for AI across industries. Through sessions led by Wharton faculty and experts from the Wharton AI & Analytics Initiative, participants will explore how AI is changing classic topics like brand strategy and pricing, along with how AI is creating new marketing topics like digital twins and large language model optimization (LLMO).
  • Participants will come away with a deeper understanding of how AI can elevate marketing strategy, performance, and impact across the organization. They’ll gain actionable frameworks and real-world applications to strengthen analytical thinking, creative experimentation, and cross-functional leadership.
  • AI and the Customer Experience AI and Search: From SEO to LLMO AI and the Evolving Customer Journey: What’s Next for B2B and B2C AI for Ideation: New Product Development AI and Branding AI for Marketing Research and Insights AI Agents: When Your Customer Is a Bot Using AI to Unlock Growth in a Mature Industry

What You'll Learn

  • AI and the Customer Experience
  • AI and Search: From SEO to LLMO
  • AI and the Evolving Customer Journey: What’s Next for B2B and B2C
  • AI for Ideation: New Product Development
  • AI for Marketing Research and Insights
  • AI Agents: When Your Customer Is a Bot
  • Using AI to Unlock Growth in a Mature Industry

Frequently Asked Questions

How to Apply

  1. 1

    Check your eligibility

    Review the entry requirements listed on this page. Most executive programs require 8–15 years of professional experience.

  2. 2

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  3. 3

    Contact the school

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  4. 4

    Prepare your application

    Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

  5. 5

    Submit your application

    Apply directly through Wharton Executive Education's official application portal.

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