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Blueprinting Service Experiences
W. P. Carey School of Business

Blueprinting Service Experiences

W. P. Carey School of Business, Tempe
HomeInnovationW. P. Carey School of BusinessBlueprinting Service Experiences
AnytimeDuration
onlineFormat
EnglishLanguage
InnovationTopic

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Anytime - Self-Paced
online · Self-Paced
Open
$399

All-inclusive program fee

About This Program

The skill of service blueprinting takes a deep look into the organization, by analyzing what internal actions are necessary to produce exceptional customer experiences. This course will help you learn how to improve your organization by examining internal actions and detecting where you can improve. Successfully uncovering your customer's truth and pain points will also be covered.

Why W. P. Carey School of Business?

The W. P. Carey School of Business offers executive education rooted in a culture of innovation and practical application, particularly strong in supply chain management, business analytics, and leadership development. Its programs leverage the dynamic economic environment of the Phoenix metropolitan area, providing participants with direct exposure to a rapidly growing business hub.

Benefits

  • Learn the skill of service blueprinting
  • Analyze internal actions to improve customer experience
  • Be able to recognize the truth and pain points
  • Discover how to detect opportunities to improve

What You'll Learn

  • Learn the skill of service blueprinting
  • Analyze internal actions to improve customer experience
  • Be able to recognize the truth and pain points
  • Discover how to detect opportunities to improve

Frequently Asked Questions

How to Apply

  1. 1

    Check your eligibility

    Review the entry requirements listed on this page. Most executive programs require 8–15 years of professional experience.

  2. 2

    Compare programs

    Use Gradia's comparison tool to evaluate up to 3 programs side-by-side on fees, duration, format, and accreditation.

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  3. 3

    Contact the school

    Send a message directly to W. P. Carey School of Business via Gradia to request a brochure or speak with an admissions advisor.

  4. 4

    Prepare your application

    Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

  5. 5

    Submit your application

    Apply directly through W. P. Carey School of Business's official application portal.