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Delivering Service Excellence
W. P. Carey School of Business

Delivering Service Excellence

W. P. Carey School of Business, Tempe
AnytimeDuration
onlineFormat
EnglishLanguage
MarketingTopic

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Anytime - Self-Paced
online · Self-Paced
Open
$399

All-inclusive program fee

About This Program

This course is all about building trust with your customers, and creating an excellent service experience for them. Learn to identify those important moments of truth with your customers and actively listen to their needs. You'll also discover tactics for dealing with difficult customers and complaints. This course will also cover service recovery and why it's important, and how you can profit from service recovery. Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Why W. P. Carey School of Business?

The W. P. Carey School of Business offers executive education rooted in a culture of innovation and practical application, particularly strong in supply chain management, business analytics, and leadership development. Its programs leverage the dynamic economic environment of the Phoenix metropolitan area, providing participants with direct exposure to a rapidly growing business hub.

Benefits

  • Build trust and rapport with customers.
  • Effectively handle difficult customers and complaints.
  • Implement profitable service recovery strategies.
  • Earn a digital badge and certificate to enhance your professional profile.

What You'll Learn

  • Learn methods for building trust and rapport with customers
  • Discover strategies for actively listening to customers
  • Acquire tactics for dealing with difficult customers
  • Learn the steps to profitable service recovery and best practices for applying them
  • Discover why service recovery is important to organizations

Frequently Asked Questions

How to Apply

  1. 1

    Check your eligibility

    Review the entry requirements listed on this page. Most executive programs require 8–15 years of professional experience.

  2. 2

    Compare programs

    Use Gradia's comparison tool to evaluate up to 3 programs side-by-side on fees, duration, format, and accreditation.

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  3. 3

    Contact the school

    Send a message directly to W. P. Carey School of Business via Gradia to request a brochure or speak with an admissions advisor.

  4. 4

    Prepare your application

    Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

  5. 5

    Submit your application

    Apply directly through W. P. Carey School of Business's official application portal.