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W. P. Carey Certificate in Service Experience Management
W. P. Carey School of Business

W. P. Carey Certificate in Service Experience Management

W. P. Carey School of Business, Tempe
HomeMarketing & SalesW. P. Carey School of BusinessW. P. Carey Certificate in Service Experience Management
AnytimeDuration
onlineFormat
EnglishLanguage
MarketingTopic

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Anytime - Self-Paced
online · Self-Paced
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$1,349

All-inclusive program fee

About This Program

This all-inclusive service experience management certificate provides every course offered in the W. P. Carey Certificate in Service Experience Management at Arizona State University. The Center for Service Leadership offers cutting-edge knowledge on how to delight customers and increase their loyalty. Learn best-practice models for delivering an excellent experience in a highly-competitive service marketplace. This certificate helps differentiate your organization by making a difference to customers, ensuring they choose your services every time. The program consists of four online, self-paced courses. Each course includes short videos, interactive learning objects, competency-based assessments, readings, and reflective activities. Upon completion of the bundle, you will earn the Certificate in Service Experience Management. This certificate program covers all skills related to service experience management. The micro-learning courses provide a full scope of how to incorporate best practices into your organization to improve customer satisfaction. You will learn the foundations of service excellence, how to understand your customer's voice, what it takes to deliver service excellence, and how to blueprint great customer experiences.

Why W. P. Carey School of Business?

The W. P. Carey School of Business offers executive education rooted in a culture of innovation and practical application, particularly strong in supply chain management, business analytics, and leadership development. Its programs leverage the dynamic economic environment of the Phoenix metropolitan area, providing participants with direct exposure to a rapidly growing business hub.

Benefits

  • Increase customer loyalty and satisfaction.
  • Differentiate your organization in a competitive service marketplace.
  • Master best-practice models for delivering excellent customer experiences.
  • Gain skills in understanding customer voice and blueprinting service experiences.

What You'll Learn

  • Foundations of Service Excellence
  • Delivering Service Excellence
  • Blueprinting Service Experiences
  • Voice of the Customer

Frequently Asked Questions

How to Apply

  1. 1

    Check your eligibility

    Review the entry requirements listed on this page. Most executive programs require 8–15 years of professional experience.

  2. 2

    Compare programs

    Use Gradia's comparison tool to evaluate up to 3 programs side-by-side on fees, duration, format, and accreditation.

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  3. 3

    Contact the school

    Send a message directly to W. P. Carey School of Business via Gradia to request a brochure or speak with an admissions advisor.

  4. 4

    Prepare your application

    Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

  5. 5

    Submit your application

    Apply directly through W. P. Carey School of Business's official application portal.