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Leading and Motivating Difficult Employees (Classroom & Synchronous E-Learning)
National University of Singapore Business School

Leading and Motivating Difficult Employees (Classroom & Synchronous E-Learning)

National University of Singapore Business School, Singapore
HomeLeadershipNational University of Singapore Business SchoolLeading and Motivating Difficult Employees (Classroom & Synchronous E-Learning)
5 daysDuration
in-personFormat
EnglishLanguage
LeadershipTopic

Interested in this program?

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About This Program

Many of us, at some point in our careers, deal with challenging colleagues, unmotivated subordinates, difficult bosses and customers. This course focuses on the complexities of managing and motivating challenging employees in a professional setting. Participants will gain a deep understanding of the factors that contribute to difficult employee behaviors and will be equipped with a comprehensive toolkit of strategies and skills to effectively manage and motivate these employees. Through this course, participants will explore: techniques for identifying difficult employees; an in-depth examination of what makes employees difficult, using the Interactionist framework; the impact of organizational structures, reward systems, management styles, and individual characteristics on employee behaviors; the concept of Person-Role-Job (Mis)fit and its implications; and proven strategies for leading and harnessing the potential of "difficult" employees. This course is essential for those who are tasked with leading and managing teams in dynamic and complex environments, ensuring that you are equipped with the knowledge and skills necessary to transform challenging employees into valuable assets.

Why National University of Singapore Business School?

NUS Business School sits at the intersection of Asian markets and global management thinking in a way few schools can match. Its location in Singapore, one of the world's principal financial and trade hubs, gives executive participants direct access to Southeast Asian deal flows, regulatory environments, and corporate networks that are genuinely difficult to replicate anywhere else. The school's Asia-focused research depth, combined with strong ties to multinational corporations headquartered in the region, makes it a practical choice for leaders who need to operate across Asia-Pacific.

Your Profile

  • Leaders, managers, professionals, Human Resource (HR) and Change Management executives.

Benefits

  • Diagnose the factors that lead to "difficult" employee behaviours.
  • Analyse the role of organizational structures, management styles, and individual characteristics in influencing employee misbehaviours.
  • Develop strategies that managers can implement to effectively lead "difficult" employees and harness their potential.

What You'll Learn

  • Session 1 (Full day on campus, 13 July 2026): The Future of Work; Who are Difficult People at Work?; Why are People Difficult? The Role of Individual Factors; Why are People Difficult? The Role of Situational Factors; Briefing on Assignments.
  • Session 2 (Online class, 15 July 2026): LMDP Exercise; Changing You or Changing Them? The Lens Principle; Changing You or Changing Them? The Mirror Principle.
  • Session 3 (Full day on campus, 17 July 2026): Quick Review; Project Work; Working with and Influencing Others; Group Discussion; Strategies for Leading and Motivating Difficult People.

Frequently Asked Questions

How to Apply

  1. 1

    Check your eligibility

    Review the entry requirements listed on this page. Most executive programs require 8–15 years of professional experience.

  2. 2

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  3. 3

    Contact the school

    Send a message directly to National University of Singapore Business School via Gradia to request a brochure or speak with an admissions advisor.

  4. 4

    Prepare your application

    Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

  5. 5

    Submit your application

    Apply directly through National University of Singapore Business School's official application portal.

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