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    Executive Programme in Healthcare Services Management
    Indian Institute of Management Ahmedabad

    Executive Programme in Healthcare Services Management

    Indian Institute of Management Ahmedabad, Ahmedabad
    HomeLeadershipIndian Institute of Management AhmedabadExecutive Programme in Healthcare Services Management
    9 monthsDuration
    in-personFormat
    EnglishLanguage
    LeadershipTopic

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    About This Program

    The Government of India is relentlessly focussing on enhancing the health service delivery, which is an important aspect of public systems. Its recent initiatives have emphasized the provision of affordable, accessible, and quality healthcare services through programs such as Ayushman Bharat Digital Mission (ABDM), Health Identification- Ayushman Bharat Health Account (ABHA), Telemedicine Practice Guidelines, etc. Further, there is an increased focus on standardization and quality certifications by the Government such as the Clinical Establishments (Registration and Regulation) Act, 2010. These initiatives can significantly affect how the health services should be delivered both in private and public sectors. These aspects also warrant that the doctors, leaders, managers and administrators need to understand the managerial dynamics of delivering effective and efficient healthcare services on a sustainable basis. The programme aims to impart training to healthcare providers and those involved in managerial roles in organizations involved in health service delivery across private and public sectors. The focus of the programme will be on understanding the implications of the dynamic changes being envisaged in the healthcare system and how to deliver patient centric care to ensure quality health care in the Indian context.

    Why Indian Institute of Management Ahmedabad?

    IIM Ahmedabad occupies a position in South Asian management education that has no close rival โ€” it is the institution that shaped the first generation of India's corporate leaders and continues to set the intellectual agenda for business in one of the world's fastest-growing economies. For senior professionals seeking rigorous, research-grounded executive education with a distinctly Indian strategic context, there is simply nowhere else like it.

    Your Profile

    • Middle and senior level professionals in healthcare delivery across private and public sectors.
    • Those involved in managing healthcare facilities, heading functional/departmental units or aspiring to establish and deliver effective healthcare services.

    Benefits

    • Apply service quality frameworks to design and deliver patient-centric care in hospital settings.
    • Manage hospital operations - planning, scheduling, and inventory - for efficient resource utilization.
    • Incorporate policy dynamics such as Ayushman Bharat and clinical establishment regulations into organizational strategy.
    • Use data analysis and AI-enabled tools, including electronic health records and telemedicine, for informed decision-making.

    What You'll Learn

    • 1. Principles of a robust healthcare system and reviewing the paradigm-shift in health service industry: Profile of the Indian healthcare industry and broad perspectives on the dynamic changes occurring in the industry; comprehension of patient-centric healthcare in the changing face of healthcare delivery in India.
    • 2. Service quality management: How services are different from manufacturing; patients' perspectives about service quality and implications for design and delivery of healthcare services.
    • 3. Operations management: Optimal utilization of resources to ensure effective efficient healthcare services; hospital operations, planning, process, analysis and control, scheduling capacity, planning and inventory management.
    • 4. Financial management in healthcare: Financial analysis, levers of financial control, cost control areas and evaluation of new investment opportunities in healthcare service delivery.
    • 5. Marketing of healthcare services: Customer centric approach orienting organizational activities around customer needs; digital marketing in healthcare; development and delivery of value to customers; balancing customer satisfaction with financial sustainability.
    • 6. Data analysis for healthcare management: Analysis of data for effective healthcare service delivery; database decision making to deliver quicker treatment, improve usage of hospital facilities, and enable effective planning of services.
    • 7. Strategic management: Leadership and its role in formulating vision mission and overall business strategy of healthcare services; incorporating policy dynamics into organization, strategy and implementation; medicolegal aspects such as medical negligence and consumer protection.
    • 8. Technology and health care: Adoption of technological advancement for patient centric care, including the use of artificial intelligence, machine learning, and other aspects of information technology applicable in healthcare services - electronic health records, remote patient monitoring and telemedicine - while addressing concerns regarding data, privacy and security.
    • 9. Organisational behaviour and Human Resource Management: Individual and organizational performance, managing teams and subordinates, and organizational communication and persuasion.

    Frequently Asked Questions

    How to Apply

    1. 1

      Check your eligibility

      Review the entry requirements listed on this page. Most executive programs require 8โ€“15 years of professional experience.

    2. 2

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    3. 3

      Contact the school

      Send a message directly to Indian Institute of Management Ahmedabad via Gradia to request a brochure or speak with an admissions advisor.

    4. 4

      Prepare your application

      Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

    5. 5

      Submit your application

      Apply directly through Indian Institute of Management Ahmedabad's official application portal.

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