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    Removing Barriers to Change in Organizations
    Wharton Executive Education

    Removing Barriers to Change in Organizations

    Wharton Executive Education, Philadelphia
    HomeLeadershipWharton Executive EducationRemoving Barriers to Change in Organizations
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    About This Program

    What constitutes true change? How do you convince others to change? How do you minimize and overcome barriers to change? In the Removing Barriers to Change in Organizations course, you’ll learn about barriers to change and how to overcome them by being a catalyst for the success of your organization. Professor Jonah Berger, author and word-of-mouth marketing expert, designed this change-management course to help you enhance your persuasion and influence skills so you can inspire change within others. He’ll explain how to overcome inertia and reframe change using the REDUCE framework. By the end of this course, you’ll know the strengths and weaknesses of multiple change strategies that you can apply in business and life.

    Why Wharton Executive Education?

    When Fortune 500 boards, sovereign wealth funds, and serial founders want their senior teams sharpened on finance, strategy, or leadership, they repeatedly arrive at the same address in West Philadelphia. Wharton's executive programs are built on the same faculty who define the academic disciplines themselves — not practitioners brought in to translate research, but the researchers writing it.

    Your Profile

    • Managers and leaders responsible for driving change within their organizations
    • Change agents seeking practical strategies to overcome resistance and foster transformation
    • Professionals interested in minimizing resistance by involving stakeholders and offering choices
    • Decision-makers aiming to surface the hidden costs of maintaining the status quo and demonstrate the benefits of change
    • Individuals tasked with implementing large-scale changes who want to make them manageable through incremental steps and pilot programs
    • Team leaders and project managers looking to apply the REDUCE framework to address organizational challenges
    • Executives focused on creating an environment conducive to sustainable transformation
    • Anyone interested in gaining insights into psychological and structural barriers to change and learning how to overcome them effectively

    Benefits

    • Improve their persuasion skills using the REDUCE framework
    • Help people change by easing endowment and surfacing the cost of inaction
    • Ease change’s uncertainty by demonstrating its value
    • Assess the amount of evidence, time, and resources a change will require

    What You'll Learn

    • Module 1: This module begins by addressing the challenge of change and defining the status quo bias. You’ll understand the importance of weighing and framing the potential advantages and disadvantages of change to overcome loss aversion. You’ll also learn about the REDUCE framework and why people tend to ignore us or rebel when we push them to change. By the end of this module, you’ll better understand how to be a catalyst for change by identifying barriers to organizational change and implementing change agents that inspire minds and affect behavior. — Module Overview: The Challenge of Change Getting People to Change The REDUCE Framework
    • Module 2: In this module, you’ll examine case studies about Procter & Gamble’s Tide Pods and the Arden House Experiments to understand why warnings backfire. You’ll learn change strategies that empower people’s desire for freedom and autonomy, like providing choices. You’ll also study the endowment effect, how it deters people from changing, and how you can ease its impact. By the end of this module, you’ll know effective ways to surface the cost of inaction and frame new things as old so you can help others embrace change. — Module Overview: Reactance — How Warnings Become Recommendations Need for Freedom and Autonomy Provide a Menu Ask, Don’t Tell Highlight a Gap Endowment — Staying Put Feels Costless Surface the Cost of Inaction Burn the Ships Frame New Things as Old
    • Module 3: This module delves into how distance and uncertainty contribute to barriers to change. You’ll learn examples of confirmation bias and political polarization so you can identify the moving middle and unsticking points where people agree rather than disagree. You’ll also analyze examples from Zappos, Acura, and Kia to understand how you can harness freemium and lower upfront costs to facilitate organizational change. By the end of this module, you’ll have multiple strategies that ease uncertainty and help people experience the value of change. — Module Overview: Distance — Too Far from Their Backyard, People Tend to Disregard Confirmation Bias The Movable Middle Ask for Less Switch the Field to Find an Unsticking Point Uncertainty — Easier to Try, More Likely to Buy Harness Freemium Shrink Upfront Costs Drive Discovery Make It Reversible
    • Module 4: This module distinguishes between weakly and strongly held attitudes to demonstrate why some behaviors require more information, evidence, or proof before changing. You’ll learn about the translation problem and importance of corroborating evidence that reinforces change. By analyzing many examples, you’ll understand how much evidence, and thus resources, a change requires. By the end of this module and change-management course, you’ll have a grasp on the elements of barriers to change and be able to enact strategies that enable change within your organization and self. — Module Overview: Corroborating Evidence — Some Things Need More Proof Who Else to Involve When to Space Corroborating Evidence Over Time How to Best Deploy Scarce Resources When Trying to Change Minds on a Larger Scale Course Conclusion

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