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    Conflict Management Strategies
    UBC Sauder School of Business

    Conflict Management Strategies

    UBC Sauder School of Business, Vancouver
    HomeLeadershipUBC Sauder School of BusinessConflict Management Strategies
    2 daysDuration
    in-personFormat
    EnglishLanguage
    LeadershipTopic

    Available Cohorts

    Choose your preferred start date

    Sep 16 - Sep 17, 2026
    2 days ยท in-person ยท Instructor-Led ยท Vancouver
    Open
    Mar 2 - Mar 3, 2027
    2 days ยท in-person ยท Instructor-Led ยท Vancouver
    Open
    $1,757

    All-inclusive program fee

    About This Program

    This course empowers current and aspiring leaders to navigate and resolve conflicts effectively. Gain key insights on the drivers of workplace conflict. Assess your personal approach to conflict, and adapt your conflict response style to multiple interpersonal scenarios. Practice skills for deescalating existing problems and pre-empting potential ones. Communicate to build understanding and rapport. Keep teams on track working towards a common goal. Forge better relationships at work, and in life. The conflict resolution, communication and problem-solving capabilities you'll learn here will prove indispensable to the health and productivity of your organization. It's a skillset that every leader or future leader needs to have! Note: this course focuses on the individual dynamics of conflict resolution, including conflicts between managers and workers and between co-workers. It does not cover legal or contractual conflicts (e.g. collective bargaining) or broader societal conflicts like aboriginal land claims.

    Why UBC Sauder School of Business?

    Anchored in Vancouver โ€” one of the most internationally connected cities in North America โ€” UBC Sauder sits at the intersection of Pacific Rim commerce, Indigenous business leadership, and sustainability-oriented management thinking. For senior professionals who need more than an Atlantic or European perspective on global business, Sauder offers something genuinely harder to find: rigorous Canadian academia with an Asia-Pacific orientation baked into the curriculum, not bolted on.

    Your Profile

    • Middle managers, team leaders and front-line supervisors.
    • Directors, department heads and other senior leaders.
    • Human resource professionals.
    • Union representatives.
    • Aspiring future leaders.

    Benefits

    • Assess your personal conflict response style and adapt it to multiple interpersonal scenarios.
    • Apply a structured roadmap to facilitate the conflict management process from framing to resolution.
    • Shift from confrontational to collaborative language to build understanding and trust.
    • Manage difficult conversations and deescalate emotional responses before they entrench.

    What You'll Learn

    • Sources and Types of Conflict - What is conflict and why does it occur; why it propagates and how to stop it; insights from brain science and psychology that help to resolve conflict.
    • Alternative Ways of Responding to Conflict - How do you tend to respond; how do others respond differently; insights and benefits of alternative approaches.
    • Managing Conflict Resolution - Defining positions and interests; framing and defining conflicts; developing an effective roadmap for conflict resolution; facilitating the conflict management process.
    • Communication Skills in Conflict Resolution - Obstacles to communication; shifting from confrontational to collaborative language; listening, empathy and understanding; learning how to ask the right questions.
    • Making Conflict Outcomes Positive - Understanding the power of motivations; avoiding or deescalating emotional responses; effectively managing difficult conversations.

    Frequently Asked Questions

    How to Apply

    1. 1

      Check your eligibility

      Review the entry requirements listed on this page. Most executive programs require 8โ€“15 years of professional experience.

    2. 2

      Compare programs

      Use Gradia's comparison tool to evaluate up to 3 programs side-by-side on fees, duration, format, and accreditation.

      Compare programs โ†’
    3. 3

      Contact the school

      Send a message directly to UBC Sauder School of Business via Gradia to request a brochure or speak with an admissions advisor.

    4. 4

      Prepare your application

      Gather your CV, reference letters, and any required test scores. Many EMBA programs waive standardised tests for senior candidates.

    5. 5

      Submit your application

      Apply directly through UBC Sauder School of Business's official application portal.

      Apply now โ†’

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